Case Study: Rhode Island State Public Health Laboratories achieves consistent, accessible documentation and streamlined compliance with Qualtrax

Rhode Island State Public Health Laboratories - Customer Case Study

Rhode Island State Public Health Laboratories, a 70‑person operation across clinical, environmental and forensic sections, faced inconsistent document control and time‑consuming paper processes that made compliance and revision tracking difficult. Nicole Duffy, the lab’s Quality Assurance Officer, struggled with multiple document versions scattered across desks and computers and needed a way to centralize records and improve audit readiness.

Implementing Qualtrax gave the labs centralized document access, automated header/footer updates, revision history, customizable reporting, and testing/training modules that serve as digital attestations. Rollout by lab yielded faster, more thorough reviews, searchable training and corrective‑action records, streamlined safety workflows, and overall improved consistency, traceability and compliance for audits.

Rhode Island State Public Health Laboratories

Nicole Duffy

Quality Assurance Officer