Case Study: Newton Medical Center achieves ISO 9001 registration and streamlined document control with Qualtrax

Newton Medical Center - Customer Case Study

Newton Medical Center, a 103-bed not-for-profit community hospital, needed a reliable way to control documents as it prepared for ISO 9001 registration in 2005. After a consultant recommended Qualtrax compliance software following a site visit to another hospital, Newton evaluated the product for its document control features and cost-effectiveness.

Newton implemented Qualtrax hospital-wide to replace paper-based policies, forms, patient education, job descriptions and manuals. The system streamlined audits and HFAP surveys, impressed ISO auditors at recertification, reduced printing and binding, and boosted employee satisfaction—becoming an integral part of operations for the hospital’s 500+ staff.

Newton Medical Center

Cheryl McCart

Programs Coordinator