Case Study: Fandango achieves 7x performance improvement with QualityWorks Consulting Group’s Site Reliability Engineering

Fandango boosts platform reliability 7x with QualityWorks Consulting Group

QualityWorks Consulting Group implemented a Site Reliability Engineering program for Fandango, a major entertainment platform for movie tickets. The customer faced the challenge of recurring slowdowns and errors during peak-ticket presale events for blockbuster films, which threatened revenue and brand reputation. Their existing tools were inadequate for predicting capacity needs and ensuring reliability under extreme traffic loads.

The solution involved a comprehensive SRE framework including a reliability assessment, proactive performance engineering with a continuous testing pipeline, and infrastructure reliability improvements. QualityWorks helped define service-level objectives and establish capacity-planning playbooks. The results were transformational: Fandango achieved a 7x performance improvement, sustained 99.9% uptime, and effortlessly handled record traffic during major releases like Star Wars: The Last Jedi, eliminating revenue risk and improving customer satisfaction.

Fandango