Case Study: a large surveying call center company meets project growth demands with Qualified Staffing

a large surveying call center company meets SLAs while adding 50-60 temps per project with Qualified Staffing

A large surveying call center company was expanding its services but lacked the workforce volume and time capacity to take on new projects, needing to increase its temporary workforce by 50-60 employees per launch. The company partnered with Qualified Staffing to address key challenges in recruiting efficiencies, meeting contractual SLAs, and controlling retention costs.

Qualified Staffing implemented a transparent, contingent workforce program with an on-site account manager and utilized local branch resources to source candidates. This solution allowed Qualified Staffing to control costs through standardized rates, enabling the client to meet all contractual service level agreements for each project while maintaining appropriate headcount and gaining the confidence to expand into new markets.