Case Study: ROI Solutions cuts interview no-shows from 50% to 7% with Qualifi

How ROI Solutions Made the Time Saving Switch from Video to Phone Interviews

ROI Solutions, an outsourced call center with 1,000+ employees, needed a better way to handle high-volume entry-level hiring. Before working with Qualifi, the recruiting team struggled with hundreds of no-shows for first-round video interviews and spent too much time chasing candidates to complete them.

ROI Solutions implemented Qualifi’s self-guided phone interviews as a supplement to its existing hiring process, replacing video interviews with a more flexible option candidates could complete anytime. With Qualifi, ROI Solutions cut interview no-shows from 50% to 7%, decreased no-shows by 43%, eliminated scheduling, and freed recruiters to focus on hiring faster across the U.S. and internationally.

ROI Solutions

Matthew Allen

Director of Operations and Recruiting