Case Study: Five Star Call Centers re-engages 50% of lost candidates with Qualifi

How Five Star Call Centers Re engaged 50% of Lost Candidates

Five Star Call Centers, an outsourced call center with over 35 years of experience, needed to meet high monthly hiring goals while reducing candidate drop-off in a complicated interview process. Using Qualifi as part of its pre-screening and first-touchpoint process, the company aimed to keep applicants engaged without losing its brand voice.

With Qualifi, Five Star Call Centers streamlined its hiring workflow, automated the first phone interview, and gave recruiters more time to focus on top candidates and professional development. In the first month alone, Five Star re-engaged 162 of 363 previously unresponsive candidates and moved 115 forward in the pipeline, meaning Qualifi helped recover 50% of lost candidates and improve pipeline management.

Five Star Call Centers

Angie Nath

Director of Human Resources