Case Study: Western Tidewater CSB achieves faster billing, better reporting, and smoother growth with QualiFacts

Western Tidewater CSB - Customer Case Study

Western Tidewater CSB, a community mental health agency in Suffolk, Virginia, needed a more reliable and efficient behavioral health EHR to replace a system that struggled with usability, reporting changes, and billing accuracy. The organization selected QualiFacts’ Credible Behavioral Health EHR to support faster payments, better self-service updates, and improved documentation and reporting.

QualiFacts implemented the Credible platform with a structured go-live process and ongoing support, helping Western Tidewater CSB move away from paper forms, streamline onboarding, and simplify analytics, telehealth, and claims workflows. The result was faster and more accurate billing, reduced denials, stronger state reporting, and a significant percentage increase in revenue, while also improving compliance and operational efficiency.

Western Tidewater CSB

Rae Perkins

Finance Supervisor