Case Study: Western Mental Health Center achieves CCBHC success with QualiFacts CareLogic EHR

Western Mental Health Center - Customer Case Study

Western Mental Health Center, a nonprofit behavioral health provider in Minnesota, needed to adapt its culture, workflows, and reporting to become a Certified Community Behavioral Health Clinic (CCBHC) and better deliver integrated mental health and addiction services. To support that transition, it worked with QualiFacts and the CareLogic EHR, which helped the organization move from siloed programs to a more coordinated, data-driven care model.

QualiFacts implemented CareLogic capabilities for integrated treatment planning, outcomes tracking, dashboards, patient portal and HIE connectivity, workflow redesign, and compliance reporting. The results included faster access to services, improved care coordination, better visibility into outcomes, and stronger staff and client satisfaction, with concrete data helping teams measure success and reduce avoidable hospitalizations and ER use.

Western Mental Health Center

Sarah Ackerman

Chief Executive Officer