Case Study: Wayside Recovery Center achieves improved workflows, reporting, and growth with Qualifacts

Wayside Recovery Center - Customer Case Study

Wayside Recovery Center, a Minnesota behavioral health and addiction treatment provider serving women and children, needed more flexible workflows, better data access, and stronger reporting as it expanded into CCBHC services. Its legacy system could not easily support growing service lines, care coordination, or efficient documentation and billing, so the organization evaluated options for a more integrated EHR.

Wayside selected and implemented the Credible Behavioral Health EHR from Qualifacts. Qualifacts helped Wayside streamline admissions from 1.5 hours to 20–30 minutes, move paper-based workflows into the EHR, and improve visibility into financial and operational data. The result was better staff efficiency, more accurate reporting, and stronger support for growth and data-driven decision-making.

Wayside Recovery Center

Teresa Evans

Interim CEO