Case Study: VOA NCNN achieves paperless efficiency and improved clinical and billing visibility with Qualifacts

VOA NCNN - Customer Case Study

VOA NCNN, the Northern California and Northern Nevada affiliate of Volunteers of America, was struggling to move beyond paper-based records and small platform tools that left its 48 programs with limited visibility into clinical, operational, and billing information. The organization needed a more scalable, compliant solution, and turned to QualiFacts and its Credible Behavioral Health EHR to support housing, employment, substance use recovery, and other services.

QualiFacts implemented Credible as an integrated EHR with billing, mobile, and field-service capabilities, plus tools like Bed Board for residential visibility. The result was a paperless workflow that reduced manual data entry and scanning, improved clinical documentation and billing automation, and gave staff real-time access to information from the office or the field. VOA NCNN also reported stronger staff adoption and significant time savings, with better visibility and efficiency across its programs.

VOA NCNN

Pat Fitzgerald

Liaison to the Department of Human Assistance.