Case Study: Viability Inc. achieves a 50% reduction in administrative time with Qualifacts Business Intelligence

Viability’s Journey with Qualifacts and Business Intelligence

Viability Inc., a private nonprofit serving people with disabilities across 34 sites, needed a better way to manage reporting, billing reconciliation, and funder requirements as its operations grew. After adopting QualiFacts’ Credible EHR, the organization still needed deeper analytics and easier access to data for leadership and staff without advanced technical skills.

QualiFacts implemented Credible Business Intelligence and worked with Viability’s team to build custom dashboards and drill-down reports. The result was real-time visibility into KPIs, missing data, and employee performance, helping improve audit scores and streamline reporting; Viability reported a 50% reduction in time spent on administrative tasks.

Viability Inc.

Jennifer Pisano

Regional Director