Case Study: Cedar Ridge Counseling Centers, LLC achieves improved productivity and streamlined processing with QualiFacts

Surging demand brings needed change- Cedar Ridge Counseling Centers

Cedar Ridge Counseling Centers, LLC, a behavioral health provider network in Maryland, was growing quickly as demand for mental health services surged, but its administrative team was overwhelmed by paperwork, insurance certification and recertification for more than 26,000 clients, and the need to keep contractor payments on time. Keeping up with billing code changes to avoid denials had become a major challenge, creating pressure on operations and productivity.

To address these issues, Cedar Ridge turned to QualiFacts and its Insync EHR solution, which helped streamline processing, improve productivity, and support recruitment. With QualiFacts, the organization reduced administrative burden and improved workflow efficiency across billing and payer management, helping the practice better handle growth while supporting a larger network of clinicians and therapists.

Cedar Ridge Counseling Centers, LLC

Tina Fry

Practice’s Director