Case Study: Siouxland Mental Health Center achieves tailored EHR workflows and faster documentation with QualiFacts

Siouxland Mental Health Center - Customer Case Study

Siouxland Mental Health Center needed an EHR that could do more than basic documentation and billing support. Its previous system forced staff to keep about 60% of records on paper, and changes to templates or workflows could take weeks or months. The center was also looking for better support for collaborative behavioral health care, easier billing workflows, and stronger reporting for regulatory compliance, so it selected QualiFacts’ InSync EHR.

QualiFacts implemented InSync EHR with customizable templates, intuitive workflow tools, and support for easing E&M coding and compliance reporting. The rollout began in May 2020 and went smoothly, with responsive training and quick technical support helping staff adapt during the pandemic. As a result, Siouxland Mental Health Center gained a more user-friendly, tailored EHR that reduced dependence on paper and improved documentation and billing efficiency.

Siouxland Mental Health Center

Jessi Maxwell

Quality Lead and Integrated Home Health (IHH) Team Lead