Case Study: Westfall Associates improves behavioral health documentation and billing with QualiFacts

Saving a practice from clinical documentation headaches Westfall Associates

Westfall Associates, a Rochester-based behavioral health practice, needed a better way to manage clinical documentation, billing, and e-prescribing for patients with substance-use and mental-health disorders. Paper-based workflows were becoming too slow and risky as regulations like CARA, SUPPORT, and 42CFR increased the need for accurate reporting and privacy compliance. Westfall Associates selected QualiFacts’ InSync Healthcare Solutions EHR to replace manual processes and support its behavioral-health workflows.

QualiFacts helped Westfall Associates implement a flexible EHR with customizable templates, seamless e-prescribing, and reporting tools for state and federal registries. The solution also added telehealth support just before the pandemic shifted care online, helping the practice maintain continuity of care. As a result, Westfall Associates gained a more efficient documentation process, better compliance support, and the ability to track trends and support proactive, preventive care across more than 1,000 patient encounters per month.

Westfall Associates

Sherry L. Nau

Clinical Director