Case Study: Northeast Kingdom Human Services achieves enterprise EHR and data-driven care success with QualiFacts

Northeast Kingdom Human Services - Customer Case Study

Northeast Kingdom Human Services (NKHS), a Vermont behavioral health provider, needed an enterprise-level EHR that could scale with its growing programs, handle increasingly complex compliance demands, support provider workflows, and give leadership better access to data. NKHS selected Qualifacts and its integrated Credible EHR platform to meet those needs while improving usability, reporting, and future configurability.

Qualifacts implemented Credible with NKHS through a collaborative, cross-functional effort that included clinical, financial, RCM, analytics, and data teams. The solution enabled automated claims creation and validation, state reporting, customizable workflows, and business intelligence tools for data-driven decision-making. NKHS also adopted Credible Mobile for disconnected remote use, a major benefit for rural providers, and reported improved data accuracy, easier self-management of updates, and stronger support for compliance and operations.

Northeast Kingdom Human Services

Tim Gould

Chief Investment Officer