Case Study: Monarch achieves better CCBHC growth, care coordination, and reporting with QualiFacts

Monarch - Customer Case Study

Monarch, a statewide North Carolina provider serving people with intellectual and developmental disabilities, mental illness, and substance use disorders, needed to expand CCBHC services while meeting complex outcome reporting and compliance requirements. As its programs grew during the COVID-19 pandemic, Monarch also needed an EHR that could support changing workflows, integrated care, and better visibility into data; it chose QualiFacts’ Credible Behavioral Health EHR.

QualiFacts implemented Credible to help Monarch rebuild CCBHC documentation, improve dashboards and analytics, streamline reporting, and strengthen care coordination across community partners. The results included more efficient compliance tracking, cleaner claims and faster reimbursement, better productivity, and increased visibility into patient outcomes; Monarch also reported an overall decrease in ER utilization, and over two years it supported 120 people in the community after overdose events.

Monarch

Monique Lucas

Vice President of Integrated Care