Case Study: Milestone Centers achieves data-driven decision-making and streamlined service delivery with Qualifacts' CareLogic

Milestone Centers Success Story using Qualifacts EHR platform, CareLogic

Milestone Centers, Inc. is a nonprofit, community-based human services agency serving people with behavioral health needs and intellectual/developmental disabilities since 1969. Facing a payer and regulator-driven shift from fee-for-service to value-based care, Milestone needed to make data-driven decisions about what data to collect, how to use it to improve service efficiency and engagement, and what new services to offer — all while meeting external reporting and reimbursement requirements.

Using CareLogic, a cloud-based, integrated EHR, Milestone consolidated clinical, financial, and administrative data into real-time, actionable reports and dashboards. The platform streamlined operations and billing, improved resource allocation and care coordination, and enabled concise, auditable reporting to payers and oversight agencies — helping Milestone expand services, better meet client needs, and operate more efficiently.

Milestone Centers

Scott Douglass

Direct or Quality