Case Study: Mental Health America of Los Angeles achieves successful CalAIM billing and payment with Qualifacts

Mental Health America of Los Angeles - Customer Case Study

Mental Health America of Los Angeles (MHALA) needed an EHR that could handle CalAIM changes, support Los Angeles County’s IBHIS requirements, reduce documentation burden, and improve billing, reporting, and compliance. MHALA chose QualiFacts and its CareLogic EHR to replace a system that had outgrown their needs and to better support their behavioral health operations.

QualiFacts implemented CareLogic with phased support, configuring workflows, forms, codes, and claims processes to fit MHALA’s clinical and billing needs. As a result, MHALA successfully billed and got paid under CalAIM, improved workflow efficiency, and gained new reporting and analytics capabilities, with staff able to manage ongoing changes internally and a system positioned to grow with the organization.

Mental Health America of Los Angeles

Monica Davis

Chief Administrative and Contracts Officer