Case Study: Pyramid Online Counselling achieves 998% quarterly appointment growth with Qualifacts OnCall

How Pyramid Healthcare Grew Over 900% with Qualifacts OnCall’s Telehealth Solution

Pyramid Online Counselling, a division of Pyramid Healthcare Inc., needed a fast way to keep delivering mental health care during the pandemic while launching a patient-friendly virtual service under its own brand. The team selected Qualifacts OnCall’s end-to-end telehealth platform to provide secure scheduling, virtual visits, and file sharing, with an easy interface for both patients and clinicians and seamless integration with CareLogic EMR.

Qualifacts OnCall helped Pyramid launch in Philadelphia in just 30 days with 20 providers, then expand into Georgia as demand surged. The rollout drove over 1,879 appointments in two months, 95% patient satisfaction with the branded experience, 998% quarterly growth in scheduled appointments, and more than 5,400 appointments in six months, while also saving staff time through automated notifications and billing.

Pyramid Online Counselling

Jodi Jaspan

Director of Marketing