Case Study: The Family Service Society, Inc. improves documentation efficiency with Qualifacts

EHR Agnostic Medical Transcription and Scribe Services from InSync and Qualifacts

The Family Service Society, Inc. (FSSI) relied on QualiFacts’ InSync Medical Transcription and Scribe Services to improve note taking, documentation, and support for staff serving people with visual impairments. After FSSI merged with Grant-Blackford Mental Health and moved to the Credible behavioral health EHR, the organization wanted to keep and expand these services across the combined team.

QualiFacts’ EHR-agnostic transcription and scribe solution made it possible to retain the service for FSSI and extend it to additional providers after the merger. The human-powered model was described as more accurate and efficient than prior automated tools, reducing error correction time and making providers more confident in the work product; the implementation also prompted more team members to request access because it made their jobs easier.

The Family Service Society, Inc.

Lisa A. Dominisse

Grant-Blackford President and CEO