Case Study: Capstone Behavioral Health achieves better EHR and RCM efficiency with QualiFacts

Capstone Behavioral Health - Customer Case Study

Capstone Behavioral Health needed a better way to manage clinical documentation and complex billing requirements across multiple payers, grants, and state funding. Its existing EHR and RCM setup was cumbersome, mostly manual, and not integrated, creating inefficiencies and increasing the risk of missing billing details. Capstone turned to QualiFacts and its behavioral health EHR/RCM solution to address these challenges.

QualiFacts implemented an integrated system with customizable forms and hands-on support to streamline Capstone’s workflows. The result was a smoother go-live and significant improvements in RCM and accounts receivable data, reducing manual effort and helping the organization better track billing information with fewer errors.

Capstone Behavioral Health

Nikki Conner

Director of Operations