Case Study: Berks County Counseling Center improves client care and quality outcomes with QualiFacts

Berks County Counseling Center Drives Better Outcomes with Qualifacts

Berks County Counseling Center in Pennsylvania was transitioning to an Integrated Care and Wellness Center (ICWC) and needed a better way to collect and report behavioral health outcome data for compliance and reimbursement. The organization turned to QualiFacts and its Behavioral Health EHR expertise to help build a more data-driven approach to client care and quality improvement.

QualiFacts helped Berks County Counseling Center implement structured workflows, consistent data capture, baseline performance tracking, dashboards, and a “measure champion” program to improve outcomes. As a result, Berks improved performance across multiple measures, strengthened provider engagement, and gained clearer evidence of quality improvement over time for leadership, payers, and the community.

Berks County Counseling Center