Case Study: Windermere Real Estate creates a customer-centric closing experience with Qualia Connect

Windermere Real Estate creates a customer-centric closing experience with Qualia across 300 offices and 7,000 agents

Windermere Real Estate, a large real estate company based in Washington, faced the challenge of coordinating the many moving parts of a real estate closing. This made it difficult to keep buyers and sellers informed throughout the process, a particular obstacle for engaging millennial homebuyers. Real estate agent Sandi Snyder sought to create a more customer-centric closing experience with the help of vendor Qualia.

Qualia implemented its Connect platform, a secure system that brings all parties of a closing together. This solution allowed Windermere to automatically provide real-time updates and a new level of accessibility to clients. The result was a more informed and seamless closing experience. Qualia enabled Windermere realtors to offer instant gratification to clients by pulling up information immediately, helping them attract and retain more business.

Windermere Real Estate