Case Study: Troy King Law Firm achieves custom document generation in seconds and more client-focused time with Qualia

Using Automation to Generate Custom Docs in Seconds

Troy King Law Firm, a title services firm in Marietta, Georgia, adopted Qualia’s closing software to address a time-consuming document workflow. Before Qualia, the team manually entered file numbers, borrower and seller names, legal descriptions, and signature blocks—tasks that could take up to 10 minutes per file and detracted from client service.

Qualia’s solution—custom document creation in the Admin area with Smart Tags—automatically pulls order data into templates, and Troy used Qualia University, the Knowledge Base, and Customer Support to build templates in about 30 minutes. As a result, Qualia reduced document generation from roughly 10 minutes to seconds per file, giving Troy King Law Firm back time to focus on client experience.

Troy King Law Firm

Troy King

Founder