Case Study: Thomas & Webber boosts closer file capacity by 33% with Qualia Clear

Thomas & Webber boosts closer file capacity 33% with Qualia

Thomas & Webber, PLLC, a law firm specializing in residential real estate closings, faced challenges with communication overload and manual accuracy checks that drove burnout risk and limited their growth. Their search for a solution to protect service quality and staff sustainability led them to the vendor Qualia and its product, Qualia Clear.

The solution implemented was Qualia Clear, an agentic AI system that acted as a personal assistant for closers. It automated routine checks and communications, catching critical discrepancies earlier. This resulted in a 33% increase in closer file capacity and allowed the firm to defer $117,000 in annual hiring costs, creating a more sustainable and scalable operation.

Thomas & Webber, PLLC