Case Study: Thomas & Webber avoids $100K+ in hiring costs with Qualia Clear

Thomas & Webber Avoids $117,000 in Hiring Costs with Qualia

Thomas & Webber, PLLC, a North Carolina-based law firm specializing in residential real estate closings, faced a challenge when an increased volume of client questions reduced their closers' capacity. This drop in productivity meant they would need to hire multiple new staff members to support business growth, a costly and challenging prospect in their market. To address this, they turned to vendor Qualia and its Qualia Clear product.

By implementing Qualia's agentic AI system, the firm automated responses to common client questions. This solution freed up 100% of the closers' time previously spent on manual tasks, increasing their file capacity by 33%. As a result, Thomas & Webber avoided the need to hire additional assistants, deferring $117,000 in annual salary costs and achieving significant savings with Qualia.

Thomas & Webber, PLLC