Case Study: Ronda T. Akl & Associates, PLLC achieves seamless, contactless closings and uninterrupted operations during the COVID-19 pandemic with Qualia

Servicing the Community During COVID Without Missing a Beat

Ronda T. Akl & Associates, PLLC is a real estate law firm based in Syracuse, New York that works with lenders and community partners to help Central New Yorkers buy homes. When COVID-19 forced offices to close in March 2020, the firm paused new closings and needed a contactless, cloud-enabled way to continue serving lenders, buyers, and sellers while protecting staff and clients. They turned to Qualia’s cloud-based closing platform to maintain operations.

Using Qualia, the firm shifted to digital files and remote workflows so team members could access everything from home or the office, avoid touching physical paperwork, and keep closings moving during the shutdown and phased reopening. Qualia enabled faster responses (“5 seconds to find it, a minute to reply”), preserved workflow momentum, supported continued pro bono work, and even attracted new lenders—helping Ronda T. Akl & Associates, PLLC stay open, safe, and fully operational throughout the pandemic.

Ronda T. Akl & Associates, PLLC

Ronda Akl

Attorney