Case Study: Patten Title Company saves 400 hours each month with Qualia

Patten Title saves 400 hours a month with Qualia

Patten Title Company, a Texas-based title and escrow company with multiple offices, faced the challenge of training employees and aligning practices across its teams to ensure a consistently high level of service. To meet this goal while moving to a new software, VP of Operations Brian Adair sought a solution from vendor Qualia and its Qualia University training platform.

The solution implemented by Qualia was its all-in-one software platform, with Qualia University providing the tools for comprehensive employee training. By using features like Dynamic Workflows and integrated notes, Patten Title aligned its offices and increased processing speed. This resulted in a drastic efficiency gain, saving the company nearly 400 work hours each month and enabling them to handle a 47% increase in order volume without increasing staff.

Patten Title Company