Case Study: Universal Title achieves multi-state expansion and streamlined, secure closings with Qualia

How Universal Title Scaled Their Business to Grow into New States

Universal Title, a family-owned settlement company and title insurance agency based in McLean, Virginia, found its legacy software creating fractured workflows, security risks, and a poor client portal just as the firm was expanding beyond Virginia, Maryland, and DC. Leadership under Jennifer Mason Halsted and David K. Mason decided to replace multiple tools with a modern, intuitive platform and ultimately selected Qualia to power their next phase of growth.

Universal Title implemented Qualia’s cloud-based platform, including Qualia Connect, to centralize secure client communication, consolidate tools, and simplify workflows. The change reduced reliance on email, improved onboarding and operational efficiency, and met security standards (ISO 27001, SOC 2 Type II, ALTA Pillar 3), enabling the firm to open offices in Washington State and Florida and prepare for expansion into Texas—demonstrating faster office stand-up, cleaner workflows, and measurable gains in efficiency with Qualia.

Universal Title

Jennifer Mason Halsted

Chief Executive Officer and President