Case Study: Terrain Title & Escrow Company achieves 75% faster turnaround and ~$50 savings per file with Qualia

How Terrain Title & Escrow Cut Turnaround Time by 75%

Terrain Title & Escrow Company, a 10-person firm with offices in Washington, DC and Maryland led by founder David Miller, was hampered by outdated, non–web-based settlement software that caused daily workflow disruptions. Employees spent excessive time on back-and-forth emails and phone calls to gather basic file information, and manual software updates frequently caused missing forms and lost productivity.

After switching to Qualia and adopting the Qualia Marketplace, Terrain dramatically improved operations: turnaround time dropped by 75% (tasks that took 12 days now take under 3), ordering is reduced to two clicks, and full price transparency eliminated time-consuming calls. Qualia’s solution also delivered measurable savings—approximately $30–$40 per purchase and about $50 per refinance/title file—while significantly increasing employee efficiency.

Terrain Title & Escrow Company

David E. Miller

Principal