Case Study: Omni Title LLC achieves 75% faster key closing tasks and streamlined commercial closings with Qualia Connect

How Qualia Connect Makes Commercial Closings Simple

Omni Title LLC, a commercially focused title and escrow agency with offices in Cleveland and Columbus, Ohio, struggled with clunky, inefficient legacy software that made crucial commercial tasks—like hyperlinking title commitments and communicating with clients—time-consuming. After a demo, Omni Title LLC chose Qualia and added Qualia Connect to address these workflow and communication challenges.

Qualia implemented Qualia Connect with onboarding support from a dedicated Account Director, automating Intro Letters, Information Requests, and using the Messenger tool to centralize communications and auto-populate client responses into orders. The change cut one key step from 2 hours to 30 minutes (a 75% reduction), improved client engagement and visibility into transactions, and freed Omni Title LLC to focus more on delivering higher-quality customer service.

Omni Title LLC

Mike Sikora

President