Case Study: Patten Title saves up to 400 work hours per week with Qualia

How Patten Title Used Training to Save 400 Hours Each Month

Patten Title is a Texas boutique title company with six offices (Dallas, Austin, Houston) that closes roughly 500 transactions a month. Facing the challenge of training and aligning dispersed teams while adopting new software, Patten Title selected Qualia and specifically used Qualia University and the Qualia platform to standardize workflows and onboard employees efficiently.

Qualia delivered self-paced training through Qualia University plus built-in tools like Dynamic Workflows and notes, allowing Patten Title to automate tasks, unify processes, and reduce manual steps. As a result, the company eliminated nearly an hour of work per file (up to 45 minutes saved per file through integrations), handled a 47% surge in orders to about 1,600 monthly transactions without adding staff, and saved up to 400 work hours per week during March–April.

Patten Title

Brian Adair

VP of Operations