Case Study: Legacy National Corporation achieves scalable growth and faster onboarding with Qualia

How Legacy National Strategizes for Long-Term Success

Legacy National Corporation, a real estate title and settlement services firm based in Saddle Brook, New Jersey, switched to Qualia’s closing software in early 2020 after experiencing inefficiencies and a lack of underwriter integrations with their previous platform. Their main challenge was not just adopting new software but changing how the team worked—moving away from rekeying data and multiple point solutions to become master users of the modernized Qualia Platform.

Qualia addressed this with a dedicated onboarding specialist (Kevin Kaplan) and ongoing, industry-trained Customer Support, including free 30-minute training sessions, to guide weekly hands-on learning and adoption. As a result of Qualia’s onboarding and support, Legacy National Corporation eliminated duplicate data entry, unlocked the platform’s integrations for measurable efficiency gains, and gained the ability to train new hires quickly—providing clear scalability and confidence in using the Qualia Platform.

Legacy National Corporation

Jade Angelo

Chief Marketing Officer