Case Study: Hankin & Pack achieves 50% workload reduction and real-time reporting to manage fluctuating order volume with Qualia

How Hankin & Pack Leveraged the Qualia API to Manage Fluctuating Order Volume

Hankin & Pack, a Charlotte-based real estate law firm focused on “innovating the stress out of closings,” faced fragmented point solutions, heavy manual data entry and spreadsheet tracking, and limited executive reporting that left them vulnerable to workflow breakdowns during fluctuating order volume. To address these issues they partnered with Qualia and aimed to modernize operations and gain real-time visibility.

Working with Qualia, Hankin & Pack implemented the Qualia API to consolidate systems, automate workflows, and build an executive reporting dashboard that refreshes every 5 minutes. The solution eliminated information silos, reduced rekeying errors, simplified onboarding and workflows, and cut workloads by 50% for specific tasks across 100+ employees — giving leaders timely data to manage volume and scale more confidently.

Hankin & Pack

Josh Roberts

Chief Operating Officer