Case Study: Flagship Title achieves triple processing power with Qualia

How Flagship Title Tripled Processing Power

Flagship Title, a Tampa-based title services firm run by Alberta Party Bland and Kristin Horne, was burdened by a patchwork of legacy title and escrow platforms that limited client communication and required time-consuming rekeying. Seeking software to improve service and streamline operations, Flagship Title adopted Qualia and its Qualia Platform to replace their fragmented systems.

By switching to the Qualia Platform in 2017 and using features like Dynamic Workflows, Smart Tags and an intuitive interface, Qualia helped Flagship Title eliminate repetitive data entry, speed up training, and optimize workflows. The measurable impact: closers’ productivity jumped from about 25 transactions per month to as many as 60—nearly tripling processing power and allowing the team to operate at higher efficiency without adding headcount.

Flagship Title

Alberta Party Bland

Partner and Managing Director