Case Study: Hankin & Pack reduces email communication by 90% with Qualia Connect

Hankin & Pack reduces email communication by 90% with Qualia

Hankin & Pack, a regional law firm, faced challenges supporting its rapid growth with outdated technology. Their previous title and escrow software relied on unsecured email for sensitive communications, lacked remote access, and burdened employees with manual administrative tasks. Seeking to innovate residential real estate closings, the firm partnered with vendor Qualia to implement a more modern solution, including Qualia Connect.

Qualia's cloud-based platform provided a secure communication hub, moving 90% of client interactions away from email. Automation tools like Smart Actions streamlined processes, replacing a seven-step task with a single automation. This solution increased the firm's efficiency by 25%, allowing employees to focus on delivering a personalized and secure client experience that builds trust.

Hankin & Pack