Case Study: Associates Title Inc. delivers personalized, secure closings with Qualia Connect

Associates Title boosts productivity by 5 staff members with Qualia

Associates Title Inc., a title and escrow company operating in 22 states, faced challenges scaling its personalized service while maintaining efficiency and security. Their specific hurdles included a lack of instant brand recognition on their previous platform, significant security concerns over exchanging sensitive data via email, and inefficient manual workflows that were prone to human error. To address this, they partnered with vendor Qualia and implemented its Qualia Connect secure closing platform.

Qualia's solution provided a branded and secure portal through Qualia Connect, which reinforced the Associates Title brand and built client trust. The company also created over 100 Smart Action automations within the platform to eliminate manual tasks and reduce errors. This implementation resulted in a significantly more efficient operation, with the marketing lead stating the automations made them feel like they had five more staff members processing files in the background.

Associates Title Inc