Case Study: a loan servicing organisation boosts cash collections with QUALCO D3E

Loan Servicing Organisation - Customer Case Study

A loan servicing organisation wanted to optimize its traditional collections process, which segmented customers by delinquency, in order to significantly increase cash collections. To overcome this challenge, they partnered with Qualco and implemented its Data-Driven Decisions Engine (D3E) solution.

Qualco's solution used predictive analytics to assign a propensity-to-pay score to each customer, enabling more effective segmentation and tailored treatment paths. This model-based approach resulted in a greater than 10% improvement in cash collections within the first month of deployment, with performance continuing to improve each subsequent month. Qualco's D3E also delivered better roll rates and a measurable improvement in customer treatment outcomes.