Case Study: Citizen Watch Company meets holiday retailer deadlines with Quadrant Software

Citizen Watch Company Automates Document Processing to Optimize Holiday Season Sales

Citizen Watch Company used Quadrant Software’s Document Output Management solutions to handle holiday-season document processing and retailer requests. Ahead of Cyber Monday, Kohl’s asked Citizen to create customized invoices and packing lists for drop shipping from Kohls.com, and Citizen needed to meet a tight deadline while keeping order fulfillment in-house.

With Quadrant Software’s Formtastic document creation solution, Citizen created and printed the documents without assistance, even after multiple specification changes. The company finished before Kohl’s deadline and delivered the customized documents two weeks before the holiday season started, helping it avoid missing online orders in 2011.

Citizen Watch Company

Bobby Sy

Systems and Technology Manager