Case Study: Top Notch Distributors achieves 22% reduction in over‑45‑day balances and doubled online payments with Quadient AR (YayPay)

Top Notch Distributors sees 100% customer communication coverage with Quadient AR

Top Notch Distributors, a national architectural door‑hardware wholesaler, was struggling with a completely manual accounts receivable process—managing roughly 1,700 customers and about 60,000 invoices a month—which made timely outreach and secure card payments difficult. To automate collections and enable customer self‑service, Top Notch implemented Quadient AR (YayPay integrated with APS).

Quadient AR delivered automated email workflows, a customer presentment and payment portal, task-based follow-ups for the credit team, and internal reporting. The result: a 22% reduction in the over‑45‑days bucket in 90 days, 100% customer communication coverage (a 3x increase), doubled online payment adoption within 60 days, improved team visibility, and greater efficiency without adding headcount.

Top Notch Distributors

Tony Prudente

Controller