Case Study: StackAdapt achieves 10–15 hours/week efficiency gains and improved customer experience with Quadient AR

StackAdapt averages time savings of 10-15 hrs per week with Quadient AR

StackAdapt, the #1 programmatic native advertising platform, faced limited visibility into customer accounts because customer data lived in disparate systems and communications were manual. This made it hard to resolve requests quickly, provide a positive customer experience, and accurately forecast payments. To address this, StackAdapt engaged Quadient AR (Quadient Accounts Receivable by YayPay) to centralize and automate its AR processes.

Quadient AR implemented a centralized AR platform and self-service portal that consolidates invoices, payment history, balances, and communications, letting customers pay and manage accounts on their own. As a result, StackAdapt saved 10–15 man-hours per week, improved on-time payments, sped up request resolution and communications, and gained clearer cash-flow forecasting and stronger customer relationships.

StackAdapt

Mehmet Shah

Director of Finance