Case Study: SERVPRO achieves 35% reduction in past-due balances and 4x AR efficiency with Quadient AR (YayPay)

Servpro - Customer Case Study

Servpro, a leader in the restoration industry, faced a completely manual accounts receivable process with no customer online access; rapid business growth expanded their collections portfolio beyond the capacity of their AR team. To modernize receivables and enable self-service for customers, Servpro implemented Quadient AR’s solution, YayPay by Quadient.

Quadient AR’s YayPay automated Servpro’s AR workflows and added payment prediction plus an online customer portal, consolidating invoicing and communications. The automation let Servpro manage 4x more accounts daily, reduced past-due balances by 35%, made operations four times more efficient, and significantly improved customer satisfaction.

Servpro

Jeff Cuthbertson

President