Case Study: ServiceRocket achieves 10% DSO improvement and faster collections with Quadient AR

ServiceRocket automates and scales collections workflow with Quadient AR

ServiceRocket, a global software adoption and services company, was running its worldwide accounts receivable with just a two‑person team, leaving no 24‑hour coverage, limited visibility into accounts outside NetSuite, and a time‑intensive collections process that hurt the customer experience. To scale operations quickly without simply adding headcount, ServiceRocket turned to Quadient Accounts Receivable by YayPay (Quadient AR).

Quadient AR automated collections workflows, created consistent processes and improved AR data transparency so the small team could focus on priority customers instead of manual tasks. The solution sped up collections, improved DSO by 10%, increased reminder engagement (over two‑thirds opened), brought more value from NetSuite, and measurably enhanced both employee and customer experience.

ServiceRocket

Rob Castaneda

Chief Executive Officer