Case Study: GoTo scales 26% invoicing surge without adding headcount and cuts DSO by half a day with Quadient AR

Quadient AR opens up AR possibilities for GoTo

GoTo, a global SaaS leader in remote-work technology, needed a collaborative AR partner with a strong NetSuite integration and a product team that would take customer feedback seriously. Facing a 26% jump in electronic invoicing at the start of COVID-19 and frustrated with a previous static vendor, GoTo sought a solution that could scale without adding headcount. Quadient AR (Quadient Accounts Receivable by YayPay) was chosen to address these challenges.

Quadient AR implemented its smart AR platform with seamless NetSuite integration, a more user-friendly portal, and an engaged product and support team that incorporated GoTo’s feedback into the roadmap. As a result, GoTo managed the 26% invoice volume increase without additional staff, continued to hit all business KPIs, reduced DSO by half a day, and beat cash forecasts every month in 2020.

GoTo

Peter Roller

Director of AR