Case Study: Pantheon achieves fewer write‑offs and streamlined collections with Quadient AR

Pantheon - Customer Case Study

Pantheon, a fast-growing website operations platform for Drupal and WordPress, faced a surge in invoicing and transaction volume while running a lean finance team. Manual processes—Excel-based reporting, an overburdened accountant handling collections, and no easy way for sales to access receivables data—created internal friction and customer frustration. To address this, Pantheon deployed Quadient AR’s accounts receivable automation platform to introduce a scalable, consistent collections process.

Quadient AR automated customer outreach, provided CRM-style visibility for sales, and enabled workflow-driven reminders and coordination between accounting and sales. As a result, Pantheon saved time and resources, improved internal and customer communication, and saw fewer write-offs compared with prior years; the team is now expanding automated reminders and touch points to accelerate collections further.

Pantheon

Mark Khavkin

Vice President of Finance