Case Study: Global manufacturer of hearing aids achieves 18-day faster payments and 27% DSO reduction with Quadient AR

How a global manufacturer improved payment speed and customer relationships

Global Manufacturer Company, a global hearing-aid manufacturer (~$2B revenue), faced rising DSO and fractured processes after a merger left two credit teams operating on different ERPs. Remote work, limited payment options and siloed reporting made it hard to monitor accounts, communicate with sales, and manage collections, so the company engaged Quadient AR for AR automation, reporting and a customer self-service payments portal.

Quadient AR delivered automated, customizable collections workflows, cloud-based dashboards and a PCI‑DSS‑compliant online payment portal (ACH, wire, card, recurring/auto-pay) with fast, one-day onboarding and unlimited licenses. The result: DSO fell 27% (customers pay 18 days faster on average), the company stopped using an external collections agency, AR and sales now collaborate strategically, and customer relationships and internal AR KPIs measurably improved.