Case Study: CHG Healthcare achieves 75% reduction in overdue invoices and faster cash collection with Quadient AR

CHG Healthcare reduces late payments with Quadient AR

CHG Healthcare, a leading U.S. healthcare staffing firm and the largest provider of locum tenens services, faced inflexible AR software with limited reporting that left them unable to manage high-dispute billing, track aging invoices, or operate efficiently as a distributed team. To gain real-time insight and reduce reliance on costly third-party consultants, they turned to Quadient AR and its Business Intelligence (BI) module.

Quadient AR implemented a centralized, cloud-based AR platform with customizable, granular reporting and unlimited user access, enabling remote collaboration and faster dispute resolution. As a result, CHG Healthcare reduced invoices over 60 days from 8% to 2% and invoices over 90 days from 4% to 1%, improved AR visibility and efficiency, decreased late payments, and accelerated cash collection.

CHG Healthcare

Stephen Tracy

Director, People and Operations