Case Study: CallRevu achieves a 9-day DSO reduction and 50% fewer paper checks with Quadient AR

CallRevu reduces paper checks by 50% with Digital Optimization

CallRevu, an automotive phone process measurement company that offers CallRevu360 to dealers, faced major AR pressure after an acquisition doubled its customer base. Many of those dealers still relied on manual finance processes and paper checks, which delayed AR turnover, increased days sales outstanding (DSO), and made it hard to scale — so CallRevu turned to Quadient AR for help.

Quadient AR’s Digital Optimization Team (DOT) implemented a digital payments program — sending automated communications inviting customers to switch, providing CallRevu teams with talking points, and adding a “pay now” link on invoices to a self‑service payment portal. As a result Quadient AR helped reduce paper checks by 50%, cut DSO by 9 days despite the customer base doubling, eliminated manual processes, lowered employee workload, and improved the customer experience.

CallRevu

Chuck Conner

AR Manager