Case Study: CallRevu achieves a 9-day DSO reduction and 50% fewer paper payments with Quadient AR

CallRevu accelerates cash flow and improves customer experiences with Quadient AR

CallRevu, an automotive phone-process measurement company whose CallRevu360 solution serves thousands of dealers, doubled its customer base following an acquisition and quickly overwhelmed its accounts receivable. Financial reporting limitations, spreadsheet-based follow-up, a high volume of paper checks and no organized collections system led to rising DSO and customer experience issues. CallRevu engaged Quadient AR (integrated with its NetSuite ERP and supported by Quadient’s Digital Optimization Team) to tackle visibility, collections and digital payment adoption.

Quadient AR centralized account data with real-time dashboards, automated customizable collections workflows, and DOT-led campaigns to shift customers from paper checks to online payments. As a result, despite doubling its customer base CallRevu reduced DSO by 9 days, cut paper check payments by 50% while increasing online payments, eliminated manual reporting and collections work, and improved AR efficiency and customer experience.

CallRevu

Chuck Conner

AR Manager