Case Study: Cincinnati Symphony Orchestra achieves a modernized accounts payable process and eliminates lost invoices with Quadient AP by Beanworks

How Cincinnati Symphony Orchestra Modernized Accounts Payable

The Cincinnati Symphony Orchestra (CSO) and its subsidiary Music and Event Management, Inc. (MEMI) were struggling with a decentralized, paper-based accounts payable process: runners transporting folders of invoices between venues, approvals breaking down as the organization grew, and invoices getting lost or paid late. To modernize AP and support a dispersed team, the Cincinnati Symphony Orchestra selected Quadient AP by Beanworks’ AP automation platform.

Quadient AP by Beanworks implemented electronic invoice capture, configurable approval routing, a transparent dashboard and an electronic audit trail, enabling real‑time approvals and remote work during the COVID-19 shift. The solution eliminated the paper runner, stopped lost invoices, increased accountability, helped flag duplicates and potential fraud, and improved on-time payments and visibility across venues.

Cincinnati Symphony Orchestra

Monica Putnick

Director of Finance